Terms And Conditions

Please read these terms of use carefully before using our website, activeloom.com.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

We recommend that you print a copy of these terms for future reference.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

If you have changed your mind about the product.  We offer a goodwill guarantee which gives you 14 days (unless stated otherwise on our website or our app)to change your mind and receive a refund instead of the standard 14 days (which does not affect your legal rights in relation to faulty products).  You have 14 days (unless stated otherwise on our website or our app) from the day you (or someone you nominate) receives the products to change your mind.  If your products are split into several deliveries over different days, you have until 14 days (unless stated otherwise on our website or our app) after the day you (or someone you nominate) receives the last delivery to change your mind.  In either case, you will need to pay the cost of the return as set out in our returns process.

1.1 products sealed for health protection or hygiene purposes (e.g. bras, shorts or leggings) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the slip removed; 

1.2 water bottles which have been unsealed or used in any way; 

1.3 any product which has been damaged, worn, used in any way or has had the care label cut and/or removed; 

1.4 any product which is missing any component part(s) when returned by you (unless this is because of something we have done); and 

1.5 any products which become mixed inseparably with other items after their delivery. 

1.6 In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.

To end the contract with us, ask us any questions or in the unlikely event that you have any complaints about the product, please let us know by contacting our customer service team through our online form at activeloom.com/contact, through live chat, through the support section or via any of the other options on our website or our app.  Please provide your name, delivery address, order number and email address so we can help you quickly and easily.